It was only a few years ago; I think probably 5 or 7 years, that the global giant Microsoft was ensconced in controversy over a large anti-trust legal battle. There were articles upon articles about Microsoft and Bill Gates and a lot of them shed a negative light on the company. As a result, Microsoft was seen by a large segment of the public, as bullies, monopolists, giants, software hogs and other similar attributes.
Fast forward 7 years and things have changed. A lot of these negative brand attributes today are probably applicable more to Microsoft’s chief competitor, Google. For example people have low trust about Google with their data, they see Google as too big a conglomerate, sometimes dictating terms and often refusing to refine some of their good products based on feedback (Google docs is a good example). And Microsoft – how are they seen?
Brand perceptions of Microsoft on a global basis (and even India) have undergone a sea change. First some generic global points and then followed by some India specific points.
Continue reading “A New Microsoft Greets the World – How the Heart can Change the Mind”
