Do PR Agencies Need Multiple Offices?

When I was working as the Marketing Head of large format organizations, I always found it amusing that PR agencies would present to us “we have 7 or 14 or 32 (whatever maybe the actual number), offices in India” and then go on to show an India map with the infamous dots on them, for each office. As the marketing head I always wanted to know two things:

1. Who will be the people working on my account? The agency may have 52 offices in India for all I care, but give me 2 sub standard PR executives working on my account and I would have a fire on my hands.

2. How did PR agencies manage so many offices anyways (given that PR agencies are always on the bottom end of the marketing spectrum -:))? Were their rates being increased more by the amounts they would be spending on office rent and housing all the people, rather than good talent?

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